Due to the 100% hand-drawn nature of all of the caricatures and portraits we draw at Photolamus, we cannot offer returns. Your art is created with love and is fully personalized for you, your family and friends. If there are any problems with your order, you can ask for any modifications. Since your satisfaction is our main priority, we will accept unlimited revisions free of charge, so we are confident that you will 100% love the final drawing.
an incorrect size or print, or your product was damaged in transit, we will of course replace it - no questions asked. Please let us know within 14 days of receiving your order in that case at support@photolamus.com.
Photolamus OÜ Address Masina 22, 10113 Tallinn, Estonia
please contact us at: https://www.photolamus.com/contact-us Or email us at support@photolamus.com
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: the supply of goods that are made to the consumer's specifications or are clearly personalized sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.