Here you will find helpful answers to common questions about our products, services and company. Our goal is to provide you with the information you need to meet all your needs.
All caricatures and portraits are 100% hand-drawn by professional artists from your photos. We will take into consideration all of your requests, down to the minutest detail, so that we can create a custom piece of art for you that you can treasure for years to come.
Our regular drawing time is five to seven days. Additionally, we offer two expedited drawing time options for those who need urgent orders or want them within a certain timeframe. Keep in mind that the overall drawing time of your order depends mostly on the total number of characters being drawn, so check below for an approximate timeline. 1-3 characters: up to 5 days 4-10 characters: up to 15 days 11-20 characters: up to 30 days
When ordering your custom art, choose the website's desired drawing time and shipping date options. Please note that we try our best to fulfill every request within a reasonable timeframe or deadline - this information can be found in the My Order section of the site.
Definitely! Once the digital drawing of your order is ready, you will receive an automated email notification. Only after your full approval—we'll print and ship it. With Photolamus, you'll get unlimited free revisions to ensure that your final result matches exactly what you want.
Photolamus website currently supports over 30 most popular currencies. You can select your own currency if supported by clicking on the currency icon in the Main Menu.
We accept all major credit cards, Paypal payments, wire transfers, and some additional local payment methods depending on the country: iDeal, Klarna, BanContact, giropay, Alipay, EPS and many more. Photolamus uses Stripe as a payment gateway - a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses best-in-class security tools and practices to maintain a high level of security, which is a priority for Photolamus.
Once you place an order with Photolamus, we'll contact you within 1 business day and give you a confirmation of your order. After that, our artist will create the drawing and send it to your email for approval as soon as it's finished.
You can only order a digital or printed version of your drawing with Photolamus.com. You can view all our printing options at the following link.
When choosing a photo for your custom caricature drawing, try avoiding the following cases: - Overexposed or underexposed photos. When the camera lets in too much light, causing the lighter portions of a photo to be lost, or when the camera doesn't let enough light in, causing shadows to be flat black and lose all of their reflections. - Flat photos or extreme shadows. When too much of the light bounces off of objects in a scene, it prevents light from reaching other areas and makes skin appear smoother than it actually is. - Too blurry or small photos. All edges in a blurry or small-sized photo look blurred or undefined, so making them clearer can be difficult. Our artist will not be able to get all your facial features right. The best photo for a caricature drawing would be a high-resolution, clear shot of the face with a good balance between bounce light and direct light.
You can upload both individual and group photos, as long as each character's face is clearly seen. You can upload more than 1 photo for each character if you feel it will help the artist.
Yes, we accept photos with multiple persons. If there's only one person who needs to be drawn from your photo - make sure to let the artist know who precisely should be drawn by leaving a note in the Special Requirements box.
Absolutely! Since all our caricatures are 100% drawn by hand, we can accept individual photos for group caricatures with no problems.
When you hire Photolamus for a caricature drawing - we always revise the final version until you find it perfect. Refunds are guaranteed if not satisfied at any stage. We want your drawing experience to make you smile.